One of the reasons we need to define the scope of a project very clearly is to be able to communicate to our customer that we did understand their needs. Understanding and the ability to define the scope needs to be communicated to customer in as unambiguous a term as possible. Therefore there’s these two part to the interaction with customers. The first is the comprehension and the skills to understand the problem domain. Second is a set of issues that have a direct impact on how you plan and manage the time schedule of customer project. The ability to understand the customers and his needs is thus of vital importance. For effective management of time schedule you’ll need to understand what’s important for your customer. Similarly what’s urgent also is equally important to understand.

Once you have broken down your project into a work breakdown structure there two things that decide the sequence in which your tasks are to be organized for deliverables. While some of the tasks will need to be completed in a specific sequence decided by the requirements of the development technology; overall sequencing needs to be driven by the urgency and the importance of parts of the product.

It is always a good idea to be able to do intermediate releases of a product rather than one big bang at the end of the project. Partial products let the customer get a hands-on feel of how the product is going to behave. It also gives everyone an opportunity to make sure that is the kind of thing they needed or wanted. If there are minor modifications to be done, here’s an opportunity for a correction cycle. Rather than contributing to scope creep this may be a way of aligning with customer expectations. To make this possible you have to understand what’s urgent and what’s important to the customer so that your time schedule plan can take those tasks that are required to deliver these intermediate products. You should clearly schedule the task sequences that deliver the urgent features. Important issues also help you decide what tasks to schedule after what task. It may also make you focus on additional tasks that need to be taken into account. For example, you may need to schedule additional QA activities to ensure robustness of the important feature set.

Communication is of Paramount Importance

What starts in a project with interviewing customers to make sure requirements are un ambiguous, must continue through the life time of the project in constant attention to listening and communicating. As a project manager this is one of the most urgent issues to devote your time on. Listen closely, document the understanding, discuss, modify the documents goes the cycle that must be followed to ensure you understand you costumer and his needs well. That probably is the biggest precondition of your project success.

One of the reasons we need to define the scope of a project very clearly is to be able to communicate to our customer that we did understand their needs. Understanding and the ability to define the scope needs to be communicated to customer in as unambiguous a term as possible. Therefore there’s these two part to the interaction with customers. The first is the comprehension and the skills to understand the problem domain. Second is a set of issues that have a direct impact on how you plan and manage the time schedule of customer project. The ability to understand the customers and his needs is thus of vital importance. For effective management of time schedule you’ll need to understand what’s important for your customer. Similarly what’s urgent also is equally important to understand.

Once you have broken down your project into a work breakdown structure there two things that decide the sequence in which your tasks are to be organized for deliverables. While some of the tasks will need to be completed in a specific sequence decided by the requirements of the development technology; overall sequencing needs to be driven by the urgency and the importance of parts of the product.

It is always a good idea to be able to do intermediate releases of a product rather than one big bang at the end of the project. Partial products let the customer get a hands-on feel of how the product is going to behave. It also gives everyone an opportunity to make sure that is the kind of thing they needed or wanted. If there are minor modifications to be done, here’s an opportunity for a correction cycle. Rather than contributing to scope creep this may be a way of aligning with customer expectations. To make this possible you have to understand what’s urgent and what’s important to the customer so that your time schedule plan can take those tasks that are required to deliver these intermediate products. You should clearly schedule the task sequences that deliver the urgent features. Important issues also help you decide what tasks to schedule after what task. It may also make you focus on additional tasks that need to be taken into account. For example, you may need to schedule additional QA activities to ensure robustness of the important feature set.

Communication is of Paramount Importance

What starts in a project with interviewing customers to make sure requirements are un ambiguous, must continue through the life time of the project in constant attention to listening and communicating. As a project manager this is one of the most urgent issues to devote your time on. Listen closely, document the understanding, discuss, modify the documents goes the cycle that must be followed to ensure you understand you costumer and his needs well. That probably is the biggest precondition of your project success.

Voice of the Customer

August 19, 2009
By

One of the reasons we need to define the scope of a project very clearly is to be able to communicate to our customer that we did understand their needs. Understanding and the ability to define the scope needs to be communicated to customer in as unambiguous a term as possible. Therefore there’s these two part to the interaction with customers. The first is the comprehension and the skills to understand the problem domain. Second is a set of issues that have a direct impact on how you plan and manage the time schedule of customer project. The ability to understand the customers and his needs is thus of vital importance. For effective management of time schedule you’ll need to understand what’s important for your customer. Similarly what’s urgent also is equally important to understand.

Once you have broken down your project into a work breakdown structure there two things that decide the sequence in which your tasks are to be organized for deliverables. While some of the tasks will need to be completed in a specific sequence decided by the requirements of the development technology; overall sequencing needs to be driven by the urgency and the importance of parts of the product.

It is always a good idea to be able to do intermediate releases of a product rather than one big bang at the end of the project. Partial products let the customer get a hands-on feel of how the product is going to behave. It also gives everyone an opportunity to make sure that is the kind of thing they needed or wanted. If there are minor modifications to be done, here’s an opportunity for a correction cycle. Rather than contributing to scope creep this may be a way of aligning with customer expectations. To make this possible you have to understand what’s urgent and what’s important to the customer so that your time schedule plan can take those tasks that are required to deliver these intermediate products. You should clearly schedule the task sequences that deliver the urgent features. Important issues also help you decide what tasks to schedule after what task. It may also make you focus on additional tasks that need to be taken into account. For example, you may need to schedule additional QA activities to ensure robustness of the important feature set.

Communication is of Paramount Importance

What starts in a project with interviewing customers to make sure requirements are un ambiguous, must continue through the life time of the project in constant attention to listening and communicating. As a project manager this is one of the most urgent issues to devote your time on. Listen closely, document the understanding, discuss, modify the documents goes the cycle that must be followed to ensure you understand you costumer and his needs well. That probably is the biggest precondition of your project success.

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