Quality Planning – Stakeholder Register & Cost Performance

November 21, 2009

Though the scope baseline is one of the most important inputs for the quality planning process, there are several other inputs that need to be considered to do an efficient and effective quality management plan. Stakeholder register, cost performance baseline and schedule baselines as well as the risk register are some more important inputs to the whole process.

Stakeholder register, the cost performance and schedule baselines as well as the risk register inputs are being discussed here in this article.

The Important Inputs

Stakeholder register tells you who the stakeholders are that are interested in quality. It also identifies the stakeholders who will have the maximum impact on managing quality too. This information not only shapes the communication needs as to who needs to be part of the communication plan and the exact communication profile for each of them. It can have an impact on the definition of quality. The definition can actually be influenced by the stakeholder. The details in the stakeholder register lets you plan preventive/ corrective actions when quality problems do happen. The project team must consider this when planning the quality control plan for the project.

The cost performance baseline defines the time phases that are acceptable to measure cost performances. Everything we do in a project plan has to consider the cost performance. The project team will need to be aware of the impact on cost, planned actions will have. The aim would be to not affect the cost parameters significantly. This is even more important when due to quality control actions there are changes that become necessary. The impacts are to be minimized as far as possible, of course, if they cannot be avoided altogether.

Time schedule baseline inputs are equally important for similar reasons. Any changes in the schedule baseline also have cost implications. So not only your quality management plan actions must look at time plans critically; but also possibly iteratively change some of that, if necessary. Preventive/ corrective actions need to have minimal impacts on the schedules. When the impacts cannot be avoided entirely, they should be minimized to the extent possible.

The risk register lists all the perceived risks and opportunities for the project. The project team will have to look at these to decide if any quality issues are impacted by them. Similarly if any risks arise out of the quality considerations they need to be taken into account. Should any opportunity gets changed that too should be clearly considered. Some quality issues, in turn, can give rise to risk factors that may not have been considered before. This too is an iterative process and needs careful handling to articulate all the risks that are direct or are quality related. On the opportunities angle too, the team needs to look at the existing opportunities defined and see if any of those can be enhanced from quality considerations.

More closely you are able to define a project, through the scope documents, through its cost and schedule baselines and information on who the stakeholders are and the risk factors, you would be able to add all the impacts quality management introduces into the project plan as accurately.

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